Our rental process
Made Easy
We believe in transparency, trust, and clear communication every step of the way. Discover below how our rental process works , step by step, from the first conversation to a signed contract and a smooth move-in experience.
We are by your side
We are by your side
from the very beginning until the end of your rental contract.
Initial discussion
Initial discussion
After establishing first contact, we schedule a discussion with you to gather all essential details for your rental: area of interest, rental period, apartment layout, number of rooms, and any special requirements.
Presentation of available options
Presentation of available options
We present you options from our portfolio that best match your needs.
Apartment viewing
Apartment viewing
We arrange a viewing of the apartment — either in person if you are in the country, or via video call if you are abroad.
Contract negotiation and mediation
Contract negotiation and mediation
We mediate and establish all contractual terms between you and the property owner.
Required documents
Required documents
The documents required for signing the rental contract are: a valid ID card with proof of address, a contact email address, and a phone number. In some cases, we may request proof of payment of 3 months rent in advance or a reference letter from a former landlord or from your parents.
Contract signing
Contract signing
Signing of the contracts — both with us and with the apartment owner.
Apartment preparation
Apartment preparation
We ensure that the apartment is in perfect condition before your arrival.
Additional purchase facilitation
Presentation of available options
We can facilitate the pre-purchase of additional items you may need for your stay if they are not provided by the owner (for example, we can help you place an IKEA order for bedding, kitchenware, etc).
Internet and utilities setup
Internet and utilities setup
We can also assist with setting up Wi-Fi or internet services if they are not already installed in the apartment.
Handover and documentation
Handover and documentation
We welcome you at the handover, and together we sign the original rental contract with the owner, as well as the handover report, which includes photo and video documentation of the apartment’s condition at the time of check-in.
Communication and support
Communication and support
After your arrival, we continue to mediate communication between you and the owner, ensuring that any issues that arise are resolved as quickly as possible.
24/7 assistance
24/7 assistance
We provide real-time assistance, 24/7, throughout the entire rental period.
Guidance for bill payments
Guidance for bill payments
We offer guidance and support for bill payments, whether issued by the owner or utility providers, to help you avoid penalties or unnecessary expenses.
End-of-contract support
End-of-contract support
We provide advice and assistance at the end of your rental period, ensuring that the apartment handover is completed correctly and that your security deposit is fully refunded.
Fees and Benefits
Our rental intermediation and full assistance services are charged at the equivalent of one month’s rent, corresponding to the rental contract signed.
This fee is payable upon move-in, based on the signed intermediation agreement and the issued fiscal invoice.
For every new tenant you refer to us within two years from the start of your own contract, and who successfully rents through us, you will receive a return fee of 20% of the total value of the new tenant’s contract.
