Our Property Management Process
Made Easy
We believe in transparency, trust, and efficient communication every step of the way. Discover below how our property management process works — step by step, from property onboarding and tenant selection to ongoing maintenance and financial reporting.
1
Initial contact and property visit
1
Initial contact and property visit
After the first contact, we schedule a visit to your property (or a video call, if you're abroad) to record all key details — rental period, preferred tenant profile, special conditions, and any technical aspects.
2
Signing the property management contract.
2
Signing the property management contract.
3
Professional photography
3
Professional photography
Professional photography of the apartment and resolution of any technical or other issues identified within the property.
4
Collection of essential data
4
Collection of essential data
Collection of essential data: utility contracts, verification (or completion, if necessary) of the gas installation’s technical documentation, contact details of the homeowners’ association, inspection of equipment functionality, and resolution of any issues identified.
5
Intermediation of the apartment rental
5
Intermediation of the apartment rental
Intermediation of the apartment rental in the shortest possible time, including the signing of the rental contract.
6
Cleaning and preparation of the apartment
6
Cleaning and preparation of the apartment
Cleaning and preparation of the apartment for handover.
7
Handover of the apartment to tenants
7
Handover of the apartment to tenants
8
Inspection and documentation
8
Inspection and documentation
Inspection and documentation (photo/video) of the apartment’s condition upon tenant move-in.
9
Intermediation of communication
9
Intermediation of communication
Intermediation of communication between tenants and the property owner — only when necessary, or as agreed upon based on your preferred level of involvement.
10
Maintaining the relationship with tenants and providing 24/7 real-time assistance
10
Maintaining the relationship with tenants and providing 24/7 real-time assistance
Any urgent issues that arise will be handled by us first, depending on the situation.
11
Issuing payment documents
11
Issuing payment documents
Issuing payment documents to tenants and verifying that rent payments are made on time.
12
Providing tenants with a complete guide
12
Providing tenants with a complete guide
Providing tenants with a complete guide to the property and payment details, where applicable, to avoid misallocated payments and unpleasant situations.
13
Offering tenants access to an intelligent platform
13
Offering tenants access to an intelligent platform
Offering tenants access to an intelligent platform for managing invoices and payments, with automated reporting options available to you depending on your desired level of involvement.
14
Mid-term inspection
14
Mid-term inspection
Mid-term inspection of the apartment (at half of the contract period), documented with photos and videos.
15
Property handover and key collection
15
Property handover and key collection
Property handover and key collection at the end of the lease, including documentation of the apartment’s condition upon contract termination.
Fees and Benefits
Rental intermediation services cost the equivalent of one month’s rent, payable at the time of signing the rental contract, and cover a 12-month calendar period (for example, two consecutive 6-month contracts). No commission is charged for lease extensions.
Maintenance and management services are charged monthly at 10% of the rent collected, payable at the end of each month.
Separately invoiced services
Subject to your prior approval
